Terms of Service

Last updated: January 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the PouchSpot website (pouchspot.com, pouchspot.de) and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

PouchSpot is operated by:

Munken OÜ
Registration number: 17304112
Ahtri tn 12, Kesklinna linnaosa
Tallinn, Harju maakond, 15551
Estonia

VAT number: EE102891052
Contact: contact@pouchspot.com

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to use this website and purchase products. By placing an order, you confirm that you are 18 years of age or older. We reserve the right to request age verification at any time, including upon delivery.

2.2 Consumer Purchases

Our website is intended for consumers making purchases for personal use. For business enquiries (B2B), please contact us at contact@pouchspot.com.

2.3 Geographic Restrictions

We only ship to countries listed on our website. It is your responsibility to ensure that nicotine pouches can be legally imported and possessed in your country, region, or state. We cannot be held responsible for orders seized by customs or local authorities.

3. Products

3.1 Product Information

We make every effort to display product information accurately, including descriptions, ingredients, nicotine content, and imagery. However, we do not warrant that product descriptions or other content are error-free or complete.

3.2 Health Disclaimer

Nicotine pouches contain nicotine, which is an addictive substance. Our products are intended for adult nicotine users only. They are not suitable for non-nicotine users, pregnant or breastfeeding women, or persons with cardiovascular conditions.

We do not make health claims about our products. Nicotine pouches are not smoking cessation devices. If you are seeking to quit nicotine, please consult a healthcare professional.

3.3 Availability

All orders are subject to product availability. We reserve the right to discontinue products at any time. If a product you ordered is unavailable, we will notify you and offer a refund or alternative.

4. Orders

4.1 Order Confirmation

When you place an order, you will receive an automatic acknowledgement email. This does not constitute acceptance of your order. A binding contract is only formed when we send you a dispatch confirmation email.

4.2 Right to Refuse Orders

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Suspected fraudulent activity
• Inability to verify age
• Product unavailability
• Errors in pricing or product information
• Orders to countries we do not serve

If we cancel your order after payment has been taken, we will issue a full refund.

4.3 Order Accuracy

You are responsible for ensuring that all information provided when placing an order is accurate and complete, including delivery address and contact details. We cannot be held responsible for failed deliveries due to incorrect information.

5. Prices and Payment

5.1 Pricing

All prices displayed on our website are in Euros (EUR) and include applicable VAT. Prices are subject to change without notice, but changes will not affect orders for which we have already sent a dispatch confirmation.

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Klarna
• Apple Pay
• Google Pay
• SEPA Direct Debit
• Sofort

All payments are processed securely. We do not store your full payment details.

5.3 Payment Timing

Payment is taken at the time of order for all payment methods except Klarna Pay Later, which is subject to Klarna's terms and conditions.

5.4 Pricing Errors

In the event of a pricing error, we will contact you before processing your order. You may choose to proceed at the correct price or cancel for a full refund.

6. Shipping and Delivery

6.1 Shipping Regions

We currently ship to Germany and select EU countries. A full list of countries we ship to is available on our Shipping page. We do not ship to France, Belgium, the Netherlands, or Finland due to local regulations.

6.2 Shipping Costs

Shipping costs, if any, are displayed at checkout before you complete your order. Free shipping is available on qualifying orders as indicated on our website.

6.3 Dispatch and Delivery

Orders are dispatched from Sweden via DHL. Estimated delivery times are:

• Germany: 2-4 business days
• Other EU countries: 3-6 business days

These are estimates only and not guaranteed delivery times. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

6.4 Delivery Confirmation

Delivery is confirmed when the package is delivered to the address provided or collected from a pickup point. Risk of loss passes to you upon delivery.

6.5 Failed Deliveries

If a delivery fails due to your absence and the package is returned to us, we may charge you for redelivery or deduct return shipping costs from your refund.

6.6 Uncollected Packages

If you fail to collect a package from a pickup point within the carrier's specified timeframe and it is returned to us, we reserve the right to charge you for outbound and return shipping costs.

7. Right of Withdrawal

7.1 Withdrawal Period

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

7.2 How to Withdraw

To exercise your right of withdrawal, contact us at contact@pouchspot.com with your order number and a clear statement of your decision to withdraw. You may use the following template:

"I hereby give notice that I withdraw from my contract of sale for the following goods: [product name/order number], ordered on [date], received on [date]. Consumer name and address."

7.3 Conditions for Returns

Due to hygiene regulations, we can only accept returns of:

• Unopened products in original, sealed packaging
• Products in resaleable condition

We cannot accept returns of opened cans or products that have been used, damaged, or tampered with.

7.4 Return Shipping

You are responsible for the cost of returning products to us unless the products are defective or we sent the wrong items.

7.5 Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are processed within 7 business days to your original payment method.

7.6 Exclusions

The right of withdrawal does not apply to business customers (B2B).

8. Defective or Incorrect Products

8.1 Damaged Shipments

If your order arrives damaged, please contact us within 2 business days of delivery with photos of the damage. We will arrange a replacement or refund.

8.2 Concealed Damage

For damage not visible upon delivery, please report it within 7 business days of receipt.

8.3 Incorrect Items

If you receive the wrong product, contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect product.

8.4 Failure to Report

If you do not report damage or incorrect items within the timeframes specified above, we may not be able to offer compensation.

10. Limitation of Liability

10.1 General Limitation

To the fullest extent permitted by law, our total liability to you for any claim arising from or related to these Terms or your use of our website or products shall not exceed the amount you paid for the relevant order.

10.2 Exclusions

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from your misuse of products
• Delays or failures caused by circumstances beyond our control

10.3 Product Use

Our products are intended for use as directed. We are not responsible for adverse effects resulting from misuse, excessive use, or use by persons for whom the products are not intended.

10.4 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, carrier delays, or pandemics.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of Munken OÜ or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of Estonia, without regard to its conflict of law provisions.

13.2 EU Dispute Resolution

If you are a consumer in the EU and have a complaint, you may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. Our email for ODR purposes is contact@pouchspot.com.

13.3 Jurisdiction

Any disputes that cannot be resolved amicably shall be submitted to the courts of Estonia.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes become effective when posted on our website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, please contact us:

Munken OÜ
Ahtri tn 12, Kesklinna linnaosa
Tallinn, Harju maakond, 15551
Estonia

Email: contact@pouchspot.com